Restructuring internal processes
It’s very simple: your business processes must run smoothly and efficiently. We provide interdisciplinary advice to all departments: from management to sales, from finance to personal trainers. The entire organisation is involved in planning for the future. Our expertise is channelled into restructuring internal processes based on lead follow-up, sales and retention.
Clarifying the customer journey
No members, no gym. So every step of the customer journey has to be perfect.
We design a customer journey that’s right for your gym and for your members. This enhances the customer experience, as members receive more attention, feel better and retain their membership for longer.
Coaching and training the team
You have a team you can build on. They are the face of your gym. Once trained by us, they know exactly what to do – every step of the way. Every team member contributes to a fantastic customer experience. Our drive gets everyone mobilised!