Retention

We ensure 40% more retention

Are customers disappearing once their discounted period has ended? Is there no clear customer journey after someone actually becomes a customer? Are you keen to map out a strategy but you’re not sure how?

We put our expertise at your disposal, so you keep your customers. We review your internal processes and identify potential improvements. We make sure all the little cogs are turning smoothly and in synch.

With our advice, your entire organisation rises to the next level. Since we provide interdisciplinary advice, the whole business pulls together – from the people on the gym floor to management, from the finance department to the marketing team. Our expertise combined with our powerful motivation is infectious: we always manage inspire people.

Short-term thinking is not our thing, which is why our engagement continues, even after the kick-off phase.

It goes without saying, retention is founded on effective lead follow-up and a clear sales process. In addition, we ensure that you generate customer loyalty during membership. This dramatically reduces outflow and enhances customer satisfaction. In short: we create a fantastic customer experience.
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Our Approach

We increase conversion from lead to member.

• Analysis of the current situation
• Development of strategic plan
• Outflow reduced by 40%
• Higher retention from the start of the customer journey
• Interdisciplinary advice

Immediately do the retention analysis
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