Retention

Are members disappearing once their discounted period has ended? Is there no clear customer journey after someone actually becomes a customer? Are you keen to map out a strategy but you’re not sure how?

We put our expertise at your disposal, so you keep your members. We review your internal processes and identify potential improvements. We make sure all the little cogs are turning smoothly and in synch.

With our advice, your entire organization rises to the next level. Since we provide interdisciplinary advice, the whole business pulls together – from the people on the gym floor to management, from the finance department to the marketing team. Our expertise combined with our powerful motivation is infectious: we always manage inspire people.

Short-term thinking is not our thing, which is why our engagement continues, even after the kick-off phase.

It goes without saying, retention is founded on effective lead follow-up and a clear sales process. In addition, we ensure that you generate customer loyalty during membership. This dramatically reduces outflow and enhances customer satisfaction. In short: we create a fantastic customer experience.