Format Consultancy improves your gym
Format Consultancy with Keboem
We ensure 40% more retention.
Do members disappear when their discount period expires? Do you lack a clear customer journey after acquiring a customer? Do you want to outline a strategy but are not sure how?
We leverage our expertise to help you retain your members. We examine your internal processes and identify areas for improvement. We ensure that all the gears are running smoothly and are synchronized.
With our advice, we elevate your entire organization to a higher level. We provide interdisciplinary advice, involving the entire organization – from the people on the floor to the management, from the finance department to the marketing team. Our expertise, combined with our strong motivation, is contagious: we always manage to get everyone on board.
We do not believe in short-term thinking. That’s why we stay involved, even after the initial phase.
40%
1200+
Retention naturally begins with effective lead follow-up and a clear sales process. Additionally, we ensure that you engage your customers during their membership. This significantly reduces churn and enhances the customer experience. In short, we provide a fantastic customer experience.
Our approach
We increase the conversion from lead to member.
For every fitness entrepreneur, we go through the following process to optimize retention.
1. Analysis of the current situation.
Despite many similarities among fitness entrepreneurs, each situation is unique.
2. Development strategic plan
Every implementation begins with the development of a customized strategic plan.
3. Reduction of churn by 40%.
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4. Hogere retentie vanaf begin klantreis
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5. Ontwikkeling strategisch plan
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